LUMS Collaborates with Allied Bank to Advance Robotics Innovation in Banking
LAHORE:
The Lahore University of Management Sciences (LUMS), through its CHISEL Lab,
has entered into a strategic research and development collaboration with Allied
Bank to explore the potential of robotics and Human-Robot Interaction (HRI) in
transforming banking experiences.
LUMS Collaborates with Allied Bank to Advance Robotics Innovation in Banking
The
agreement was signed by Mr. Muhammad Zaman, Group Head, Digital Transformation
& Innovation, Allied Bank, and Dr. Suleman Shahid, Associate Professor and
Director, CHISEL Lab at LUMS, in the presence of representatives from both
institutions.
Under
this collaboration, a Pepper Robot has been deployed at CHISEL Lab as a
dedicated research platform to support experimentation and co-development of
robotics-driven applications in the banking sector. The research will focus on
customer interaction, service delivery, and assistive banking environments.
Selected solutions developed under this initiative will be evaluated in
real-world settings, including Allied Bank Digital Lounges, to assess
usability, scalability, and customer adoption.
A
Joint Innovation Steering Group will oversee the initiative, with expected
outcomes including functional prototypes, pilot insights, potential joint
publications, and further strengthening the bridge between academia and
industry.
“Partnering
with Allied Bank enables us to translate cutting-edge research into real-world
impact. This collaboration will accelerate innovation in human-robot
interaction and open new avenues for intelligent, human-centric service
design,” shared Dr. Suleman Shahid.
“This
collaboration reflects Allied Bank’s commitment to shaping the future of
banking through emerging technologies. By leveraging robotics and human-robot
interaction, we aim to deliver more intuitive, efficient, and personalized
customer experiences, ” commented Mr. Muhammad Zaman.
LUMS Collaborates with Allied Bank to Advance Robotics Innovation in Banking

LUMS Collaborates with Allied Bank to Advance Robotics Innovation in Banking
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LUMS Collaborates with Allied Bank to Advance Robotics Innovation in Banking
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